Contact us on orders@dandelionroom.co.za
Contact us on orders@dandelionroom.co.za
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FAQ

What if I don’t want to order online?
Please email us on orders@dandelionroom.co.za and we will send you an invoice for an EFT payment. Please note that your payment will secure your order. We do not hold stock without payment.

Can I collect from your office and pay cash?
Unfortunately not. We are not set up for COD and all products have to be paid for before collection.

How long will my order take once I have placed it online?
We will check it with eagle eyes and pack it up immediately. Depending on the time of day that you have ordered, your parcel will leave that same or the next morning. Most deliveries in Cape Town are the next day. Most deliveries around South Africa take 2 to 3 days.

Is everything on your website always in stock?
Yes! If a product is listed as sold out it means it is coming back soon.

How long will the courier take?
In Cape Town it is usually the next day, except for weekends and public holidays. For the rest of South Africa delivery usually takes between 2 to 3 days except for weekend and public holidays.

What if want to collect after hours?
We will always make a plan to accommodate your schedule.

What happens if I don't like my purchase?
If you are not happy with your purchase or if there is something wrong with the item you have purchased, please email or phone us within 30 days. Once we have received the item back from you we will do our very best to resolve the problem, with either a refund or a replacement. 


Please know that we do carefully check every product that goes out to our customers. Your satisfaction is of the utmost importance to us.